Refund policy
Effective Date: July 23, 2026
Thank you for shopping with ShopaholicPro, operated by Kothiya Enterprise. We want you to have a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.
Returns
We accept returns within 7 days of the date your order is delivered.
To be eligible for a return:
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The item must be unused, unworn, and in its original condition.
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The item must be returned with its original packaging, tags, accessories, and invoice (if applicable).
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The product must not be damaged, altered, or show signs of use.
Non-Returnable Items
The following items are not eligible for return or refund:
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Products damaged due to misuse or improper handling.
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Products returned without original packaging or accessories.
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Items marked as Final Sale or Non-Returnable.
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Gift cards, digital products, or downloadable items (if applicable).
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Personal care, hygiene, or customized products (if applicable).
Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
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Your order number
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Photos or videos clearly showing the issue
After verification, we will arrange a replacement or refund, as applicable.
Return Process
To request a return, contact us at:
Email: shopaholicpro@outlook.com
Please include your order number and the reason for your return request. Once your request is approved, you will receive instructions for returning the product.
Do not send products back without receiving return instructions.
Return Shipping
Unless the return is due to our error (such as a damaged, defective, or incorrect item), the customer is responsible for the return shipping costs.
We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.
Original shipping charges (if any) are generally non-refundable unless the return is due to our mistake.
Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if the item meets the return eligibility criteria.
Exchanges
We offer exchanges only for items that are damaged, defective, or incorrectly delivered, subject to product availability.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
Business Name: Kothiya Enterprise
Brand: ShopaholicPro
Email: shopaholicpro@outlook.com
Phone: +91 82384 62053
Address: Street No. 1, Dharma Bhakti New Laxmi Society, Near Varudi Auto Garage Street, 150 Feet Ring Road, Rajkot, Gujarat – 360004, India.